Shipping & Delivery

 

SHIPPING & DELIVERIES

AT FRULABEAUTY, OUR NUMBER ONE PRIORITY IS OUR CUSTOMERS. 

NEW ZEALAND

via NZ Post

  • Shipping within NZ for orders under $100.00 incurs a $10.00 shipping fee
  • Shipping within NZ for orders over $100.00 has free delivery nationwide

We endeavor to dispatch your order on the same or next business day. For most destinations, you will receive your order within 1-3 business days from when you've placed your order. Some remote destinations may take a little longer.

AUSTRALIA

via Australia Post

  • Shipping within AUS for orders under $100.00 incurs a $15.00AUD shipping fee
  • Shipping within AUS for orders over $100.00 has free delivery nationwide

We endeavor to dispatch your order on the same or next business day. For most destinations, you will receive your order within 2-5 business days from when you've placed your order. Some remote destinations may take a little longer.

ALL OTHER COUNTRIES

via DHL Express

Express shipping to International Destinations - $40.00NZD

Free Express Shipping – on orders of $200NZD or more. Please note your order total must reach $200NZD or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-7 business days from when you've placed your order. Some remote destinations may take a little longer. Local customs regulations and process may effect the final delivery timing.

All International deliveries must be signed for.

INTERNATIONAL DUTIES & TAXES

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. FRULABEAUTY encourages customers to source this information prior to purchase. Unfortunately, FRULABEAUTY is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

TRACKING YOUR ORDER

Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
 

EXCHANGE RATE

International Orders will be charged in New Zealand Dollars (NZD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.

CUSTOMS DECLARATION

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in NZD.  We are unable to mark any order as a 'gift' as we are a retail company.

LIABILITY OF FRULABEAUTY

Please check all your order details carefully before processing your order. FRULABEAUTY will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.