Terms & Conditions

THE CLEAN BEAUTY COMPANY LIMITED – ONLINE SALES TERMS AND CONDITIONS

1         Introduction

(a)      This website (Site) is operated by The Clean Beauty Company Limited (NZCN 7572396) (we, our or us). It is available at: https://www.frulabeauty.com/ and may be available through other addresses or channels. These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.

2         Use of the Site

(a)      You accept these Terms by placing an order via the Site.

(b)     You must not use the Site and/or place an order for products through the Site unless you are at least 18 years old.

(c)      When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

(1)            anything that would constitute a breach of an individual’s privacy or any other legal rights;

(2)            using the Site to defame, harass, threaten, menace or offend any person;

(3)            using the Site for unlawful purposes;

(4)            interfering with any user of the Site;

(5)            tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

(6)            using the Site to send unsolicited electronic messages;

(7)            using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

(8)            facilitating or assisting a third party to do any of the above acts.

3         Accounts

(a)      You may purchase products from us without an account or you may choose to create an account with us which allows you to review your order history and save your shipping details.

(b)     You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

(c)      It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

4         Orders

(a)      You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

(b)     We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.

(c)      It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site.

(d)     When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, a delivery tracking number, the delivery and billing addresses and a description of what was ordered. All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.

(e)      We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.

5         Price and payments

(a)      You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in New Zealand dollars and are inclusive of New Zealand GST (where applicable).

(b)     You must pay the Price upfront using one of the methods set out on the Site.

(c)      You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

(d)     The payment methods we offer are set out on the Site. We may offer payment through a third-party provider such as PayPal. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

(e)      Where you order the products for delivery outside New Zealand, you may need to pay custom charges or taxes in addition to the Price.

(f)       We may from time to time issue promotional discount codes for certain products on the Site.

(g)      To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.

(h)     The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

6         Delivery, title and risk

(a)      If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area.

(b)     We normally dispatch products within 72 hours of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

(c)      We deliver the products using a range of delivery methods. Where you order the products for delivery in New Zealand and Australia, you may need to sign for some deliveries.  If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises. Where you order the products for delivery outside of New Zealand and Australia, your delivery must be signed for.

(d)     For more details on our shipping and delivery process, please refer to our Shipping and Delivery Policy.

7         Returns

(a)      Please refer to our Returns and Refund Policy.

8         New Zealand Consumer Law

(a)      Nothing in this clause affects any rights you have under the New Zealand Consumer Guarantees Act 1993 (CGA).

(b)     Our products come with guarantees that cannot be excluded under the CGA. You are entitled to a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character.

(c)      You agree and acknowledge that if you are in trade and acquire, or hold yourself out as acquiring, the products for business purposes in terms of section 43(2) of the CGA, then the CGA does not apply and that its non-application is fair and reasonable.

9         Limitations

(a)      Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any: 

(1)        loss of, or damage to, the products, or any injury or loss to any person (subject to your rights under the CGA);

(2)        failure or delay in providing the products; or

(3)        breach of the Terms or any law,

where caused or contributed to by any:

(4)        event or circumstance beyond our reasonable control; or

(5)        act or omission of you or your related parties,

(b)     and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the products or your use of them.

(c)      Despite anything to the contrary, to the maximum extent permitted by law:

(1)            our maximum aggregate liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed the portion of the Price paid by you to us for the products the subject of the relevant claim; and

(2)            we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data,

whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

10      Intellectual property

(a)      You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.

(b)     We authorise you to use Our Intellectual Property solely for your own personal use, and in the manner in which it was intended to be used.

(c)      You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.

(d)     You must not, without our prior written consent:

(1)            copy, in whole or in part, any of Our Intellectual Property;

(2)            reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

(3)            breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.

(e)      Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

(1)            you do not assert that you are the owner of Our Intellectual Property;

(2)            unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;

(3)            you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and

(4)            you comply with all other terms of these Terms.

11      General

(a)      Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

(b)     Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

(c)      Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notified the other Party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.

(d)     Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.

(e)      Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

(f)       Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

(g)      Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

12      Definitions

(a)      Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control.

(b)     Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.

 

For any questions and notices, please contact us at:

The Clean Beauty Company Limited (NZCN 7572396)